Privacy Policy
Last updated: 19 June 2026
Healing Stories Network ("we", "us", "our") respects your privacy. This policy explains what we collect when you visit healingstoriesnetwork.com or buy from us, how we use it, and the choices you have. By using our store, you agree to the practices described here.
Who we are
Healing Stories Network is a digital publisher selling story ebooks delivered electronically. Our store runs on Shopify, which hosts our website and processes orders on our behalf.
Information we collect
- Order information — your name, email address, and billing details when you make a purchase. Payment card details are entered directly with our payment processor and are never stored on our servers.
- Account information — if you create an account, the email and details you choose to save.
- Communications — messages you send us, such as support or download-help requests.
- Usage data — standard analytics about how visitors browse the site (pages viewed, device and browser type, and similar), collected through cookies and similar technologies.
How we use your information
- To deliver your ebooks and send order confirmations and download links.
- To provide customer support and respond to your enquiries.
- To send updates or marketing emails where you have opted in — you can unsubscribe at any time using the link in any email.
- To operate, secure, and improve our store, and to prevent fraud.
- To meet legal, tax, and accounting obligations.
Cookies and analytics
We use cookies and similar technologies to keep the store working (for example, remembering your cart), to understand how the site is used, and to measure marketing. You can control cookies through your browser settings; disabling some may affect how the site functions.
How we share information
We share personal information only with the service providers needed to run our business — for example our e-commerce platform (Shopify), our payment processor, and email and analytics providers — and only so they can perform those services for us. We may also disclose information where required by law. We do not sell your personal data.
Data retention
We keep order and account records for as long as needed to provide our service and to satisfy legal, tax, and accounting requirements, after which they are deleted or anonymised.
International transfers
Because we use global service providers, your information may be processed in countries other than your own. Where this happens, we rely on appropriate safeguards to protect it.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To make a request, email us at the address below, and we will respond within the timeframe required by applicable law.
Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date above, and significant changes will be reflected on this page.
Contact
For any privacy request or question, email support@healingstoriesnetwork.com.